EMS logo long

Helping you resolve your disputes face-to-face or online

Our priority at Essential Mediation Solutions is to help you resolve your civil and commercial disputes in a timely and cost effective manner. We believe passionately in the benefits of civil and commercial and workplace mediation and can bring you an efficient alternative to litigation and court. We also deliver high quality, award winning and accredited mediation training and development solutions. 

University Mediation Services

As specialists in University Mediation services and Training course providers EMS offer a range of services to domestic and overseas students

Uni mediation services

Workplace Mediation Services

The EMS panel of workplace mediators consists of trained professionals who are skilled in conflict resolution and mediation techniques.

Workplace mediation

Civil and Commercial Mediation

We have a wealth of experience in conducting civil and commercial mediations over many years, and we have acted as a lead/supervisory mediators for those seeking experience.



Commercial Mediation

Training and Development

As an award winning organisation EMS offer a wide range of mediation training and development opportunities for students and professionals UK and internationally.





More about Training

WHY CHOOSE EMS?

We are a fully accredited and CMC registered mediation provider

CMC Registered Mediation provider 2025

The Civil Mediation Council is the largest registering organisation for civil and commercial mediation in England and Wales and many of the country’s top mediators are CMC members. All EMS mediators are at least members of the CMC, and some Fellows.

In line with the CMC (Civil Mediation Council) ethos, EMS believe that the whole of society will benefit from the greater use of civil and commercial mediation. EMS are proud to be affiliated with the CMC as a registered mediation provider.


The CMC is a membership organisation, providing the public with a list of qualified civil and commercial mediators. All EMS  panel members are CMC registered meaning that they will have undertaken an approved accredited training programme, follow a professional code of conduct and are committed to continued professional development on an annual basis. All EMS mediators will also have a complaints process in place and have professional indemnity insurance.


WORKING TOGETHER

Why should you mediate?

01

To save money

Mediation is a cost effective and proportionate method of resolving your disputes. The financial benefits of mediation far outway the costs of litigation.

02

Be outcome focussed

Settlement rates are high (nearly 90%) The parties have full control over any settlement agreement and are more likely to preserve their relationship long term.

03

To save time

Avoid the delay of litigation/grievance procedures and save time. We can arrange a mediation very quickly and complete a mediation session within a day, avoiding court schedules and lists. 

04

To receive friendly support

Our friendly support team is here to make sure everything runs smoothly, so you can get on with other things. Refer your dispute to us and we'll efficiently manage it every step of the process.

Headshot of Emma McAndry
CMC Fellow logo

Meet Emma McAndry

The Founder and Director of EMS

Emma is an award-winning mediator, dual registered with the CMC for Civil/Commercial and Workplace mediation and was awarded a Fellowship in recognition of her 'extensive mediation experience.' 

She has many years of experience in conducting civil and commercial mediations and acts as a lead/supervisory mediator for those seeking experience. Emma also has extensive practice in workplace disputes and is proficient in mediating team disputes ranging from having several participants to whole departments. She is particularly familiar at dealing with matters within a variety of Universities and Councils. 

Emma has been asked to share her knowledge on BBC Radio and at numerous national and international conferences and was invited to Co-Chair the online international AMATI conference in 2020. She has authored several published articles. 

In recognition of her expertise, Emma has been awarded Mediation Trainer of the Year and shortlisted as Workplace Mediator of the Year at the National Mediation Awards 2002/23, presented at the House of Commons. 

With an infectious passion for mediation, you will find Emma to be very approachable and supportive, whilst highly skilled and capable. Read more about Emma on her full profile page.
Full profile for Emma

"The Mediation was well run  and really helped to facilitate an open discussion."


Public Sector Body

“The actions that came out of the Mediation have been taken on board and they are working.”


Party to a workplace mediation

"The mediation was a catalyst for change within the group"


Private Sector Client

Our Clients

EMS is recognised as a professional body and a mediation training programme provider with the CMC (Civil Mediation Council) and IMI (International Mediation Institute).

IMI is an international standard of recognised practice showing EMS is respected worldwide for its mediation training programme.




[IMI] are delighted to announce that Essential Mediation Solutions's Civil and Commercial Certified Mediator Training Program (CMTP) has successfully passed its IMI audit!

Civil & Commercial Mediation Training

What Does This Mean?
Essential Mediation Solutions
will continue to hold its IMI CMTP status, ensuring its place among the high-quality international mediation training programs recognized by the International Mediation Institute (IMI) and listed on the IMI website.


Program Details
Format: In-person, online, or hybrid.
Location: In the UK, the UAE, the Caribbean, Pakistan, India, and Azerbaijan.
Language: English.


About CMTPs
CMTPs deliver high-quality mediator training aligned with the internationally recognized standards set by the International Mediation Institute (IMI) and acknowledged by intergovernmental standard-setting bodies such as CEPEJ. These standards serve as independent benchmarks of excellence, ensuring that training programs provide the best foundation for professional mediators.

Trainees who successfully complete an IMI CMTP training may be referred to as “IMI CMTP Graduates”.
They will be eligible to apply for IMI Qualified Mediator status, a globally recognized designation indicating successful completion of an internationally recognized mediation training program.

Why Audits Matter
IMI-recognized programs undergo audits every two years to ensure consistency, excellence, and adherence to IMI’s independent quality standards. This process helps maintain high-quality mediation training while providing reliable information to those seeking top-tier programs worldwide.

There are so many ways to get involved

 with Essential Mediation Solutions

Alex Wilks

Join the EMS Delegate Hub

See below on how to join the EMS community and get a lifetime of support







Keep up to date with all the EMS news

Subscribe to the EMS newsletter and keep abreast of developments in mediation








Reach out to us

Share your mediation journey by contacting us directly or via social media








Contact Alex for details

Award Winning

Mediation & Training

Get the support you need, from professionals who are

leaders in their fields. 

Join our online Community

the EMS Delegate Hub

Essential Mediation Solutions (in collaboration with the Mediation Consultancy) is delighted to offer a new online community platform aimed at NQMs (newly qualified mediators), junior practitioners, and graduates of EMS training courses.


Join for a one off fee of £40 - your lifetime membership fee to get support with collegiate development in the mediation sector. Group benefits include:


  • Peer support
  • Networking opportunities
  • Post mediation training course support
  • Reflective practice between members
  • Mediation practice development support


As part of the group, the Mediation Consultancy will offer free access to their services to any EMS delegate. Services on offer include:


  • Writing a mediation practice business plan
  • Writing a mediation practice marketing plan to help build your new business
  • How to develop your fee structure for charging clients
  • Promoting your niche/area of expertise to clients
  • Organising a diary to provide clients with dates of availability
  • Writing a mediation profile/CV
  • A Guide to starting your own mediation practice
  • Building your first mediation practice website
  • How to approach mediation provider panels and gain observations
JOIN the GROUP

SUBSCRIBE TO THE

EMS Newsletter


A quarterly published digest of recent Mediation news, training and events for continuing professional/educational development. 



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EMS Newsletter Past Issues

Read previous issues of the Essential Mediation Solution newsletters to catch up on articles, course dates and news about EMS Mediators

Contact

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How to get in touch

+44 (0)7734 111937

admin@emsolutions.uk








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