Our Trainers
Emma McAndry
Founder & Director
Emma is skilled at training and has successfully trained hundreds of mediators since 2014. Delegates have travelled from several nations including Nigeria, the Bahamas, Mauritius, Cyprus, South Africa, America and Germany,, to be trained by Emma. She has also delivered training abroad and helped set up training courses internationally. EM Solutions continues to support delivery of training abroad, including Cyprus.
In addition, whilst a law lecturer, Emma trained students for National and International Mediation Competitions who went on to enjoy great successes with multiple wins.
She is a member of the international AMATI (Association of Mediation Assessors, Trainers and Instructors), invited in recognition of her experience.
Emma was shortlisted as Best Trainer in the National Mediation Awards 2020 and won the Best Mediation Trainer of the Year in the UK from the Corporate INTL Global Awards in 2022/23
Civil and Commercial Mediation Course
Train online as a Civil and Commercial Mediator with our intensive 5 day course.
Aftercare includes support with Civil Mediation Council (CMC) registration requirements and opportunities for observation for CMC compliance.
Workplace Mediation
Training
Course
Train online as a Workplace Mediator with our intense five day course.
Mediation in the Workplace is a growing area of dispute resolution.
This course allows you to become a workplace mediator without having to do a prior civil and commercial mediation course.
"Workplace Mediation Training Course, Accredited by the CMC" - become a CMC Accredited Workplace Mediator £1500 + VAT
Week Commencing:
Monday 9th December to Friday 13th December
9am to 6pm each day
Workplace Mediation Conversion Course
For Civil and Commercial Mediators to enhance their provision.
Mediation in the Workplace is a growing area of dispute resolution. This is a highly interactive course that builds on your Civil and Commercial Mediation training.
This can also be used as annual CPD hours for CMC purposes.
8 hours - ONLINE (plus 3 hours supportive reading)
Workplace Mediation Conversion Course
Next Courses
Thursday 5th and Friday 6th December - 9.30am to 1.30pm each day.
Thursday 27th and Friday 28th March 2025, 9.30am to 1.30pm each day.
Training in Facilitated Conversations in the Workplace
Two day course £595 + VAT
This course is great for team leaders/line managers. The training course will enable you to understand whether, when and how to facilitate a constructive conversation between disputing colleagues.
Mediation Representation Training Course
For those who want to know how to represent a client and negotiate in an effective manner in mediation.
Please contact us for the dates of the next Mediation Representation Course.
Option 1:
9.30 am to 4.30pm
For those with a prior understanding of mediation.
(6 hours - £225 + VAT)
Option 2:
1.30pm to 3.30pm foundation course; and
9.30am to 4.30pm the following day, Tuesday 2nd July
For those new to mediation.
(8 hours - £295 + VAT)
Mediator's CPD
For Civil and Commercial & Workplace Mediators
Complete your annual CMC requirements of 6 hours of CPD and take advantage of a role play observation opportunity.
Next CPD Days:
Starting a Mediation Business - March 2025
Equality, Diversity and Inclusion Training for Mediators - please contact us for the next date
Essential Professional Training
MHFA (Mental Health First Aid)
- Please contact us for the next course dates.
- 9.00am - 5.00pm
- MHFA is a training course that teaches people to identify and understand someone who may be experiencing a mental health issue.
- MHFA won’t teach you to be a therapist, but it will teach you to reassure and respond in a crisis – and even potentially stop a crisis from happening.
Conflict Coaching/Support
- Two day course (please contact us for next dates)
- 9.30 to 5.00pm each day
- £595 + VAT
- What is conflict?
- Behaviour in conflict
- The Role of the Coach
- Principles of Coaching
- Useful skills for Coaches
- Coaching specifically for Conflict Situations
- Helping others have difficult conversations constructively
Dealing with Conflict - For Managers
Online or in person 6 hours
- What is conflict?
- An explanation of behaviour in conflict
- Causes of conflict
- The impact of conflict in the workplace
- Dealing with a dispute in your team
- When you're the potential disputant - Having that difficult conversation constructively
- When and how to refer a dispute to mediation
Having Difficult Conversations Constructively
- 3 hours/half a day
- £115 + VAT
- What is a difficult conversation?
- Preparing for a difficult conversation
- Using constructive language
- Structuring the conversation
Communicating Assertively
What is assertiveness, and its relevance, assertion at your initiative, assertion in response, dealing with agressive behaviour assertively?
- 3 hours/half a day
- Price £115 + VAT per delegate
MHFA
MHFA is a training course that teaches people to identify and understand someone who may be experiencing a mental health issue. The course won't teach you to be a therapist, but it will teach you to reassure and respond in a crisis - and even potentially stop a crisis from happening.
Workplace Mediation Day
Tuesday 5 November 2024 Online
MORNING 10 – 12.30
An Introduction to Mediation
• Conflict, causes and effects
• What is workplace mediation
• To mediate or not and when?
Initial meetings
• how to work with your mediator pre IM
• what happens
Demo and Discussion
Q&A on the morning
LUNCH AND NETWORKING 12.30 – 1.30
AFTERNOON 1.30 - 4
Joint
• how to work with your mediator
• what happens
Demo and Discussion
Other: Review, team mediations/culture training
Hear from mediation users (referrers and participants)
Q&A on the afternoon
Generic Q&A
4pm Close
Bespoke training for HR, Team/Senior Leaders, People Managers.
We can provide bespoke training on how to effectively de-escalate and manage conflict in the workplace. Just get in touch with your requirements.
What do our delegates think of our training?
"I had the absolute pleasure of attending the Workplace Mediation Conversion Course with Emma McAndry and Dawn Stainer. As facilitators I could not have asked any more from them - they were engaging, funny, supportive and best of all they gave us honest informative feedback as we practised our skills. I am looking forward to utilising the training and moving forward with my mediation career."
Laura Sieczkowski - Company Director, Civil and Commercial Mediator and Workplace Mediator
"Emma McAndry organised and delivered CPD Training for Mediators. There were 3 case studies of significant complexity to reflect the experience of the delegates. She moderated the event with good critical faculty and sensible suggestions for improvement. She really is an expert in her field. The event was taxing yet enjoyable. Emma should be congratulated on providing such a top quality event."
Michael Redfern QC
"Emma and Dawn were fantastic as usual. The course was engaging and fun."
John Gould - Workplace and Civil and Commercial Mediator
"Emma is a great mediation trainer. You always learn something new when you attend one of her courses."
Sufiyan Rana - mediator, barrister and District Judge
Previous Delegates
and their success in starting out as mediators
Our training enables delegates to become fully accredited mediators. As well as mediation training and development we are also able to provide, business development, marketing and administration services for newly qualified mediators. We collaborate with The Mediation Consultancy to be able to offer these services. Opposite are just some of the mediators that we have helped to get their mediation practices underway.
Peer Support
With our platform, you’ll be able to connect with your peers and offer each other support, encouragement and guidance.
Post mediation training course support
EMS trainers will provide support to mediators who have attended one of their mediation training course, to help them progress their mediation career.
Networking Opportunities
The mediator delegate group provides a space for all EMS delegates to network with one another on a regular basis.
Reflective practice between members
You’ll find it our platform is ideal for peer to peer relationships to grow and develop. Sharing experiences is a great way to enhance your reflective practice.
