Client Testimonials
University Testimonials
#LAWSTUDENTS
What do University Students, and staff, think about our Civil and Commercial Mediation Professional Course?
Staff comments:
“A truly enjoyable week with Essential Mediation Solutions. A great example of an excellent online learning course: supportive, relaxed and interactive with many practical examples and pieces of advice shared. Highly recommend.”
Jane Bryan, Professor in Law
“The course had a clear, easy-to follow structure, the material provided was of very high quality and the delivery was excellent. It was in equal measure enjoyable and challenging, which is not an easy feat. The integration of conceptual background and practical application was seamless. Emma’s knowledge, experience and enthusiasm for the subject was invaluable.
I was definitely pushed out of my comfort zone, but in a way that helped me to develop skills that I did not have previously. I feel I learned more in the last 4 days than I have in the last 12 months! And I have not only learned much about mediation but also how to deliver a successful online course.
Thank you Emma, this week was the highlight of my academic year!”
University of Warwick, Staff
“This course was absolutely brilliant, and I could not recommend it enough. The materials provided in advance of the live sessions were engaging, informative, easy to understand and were a doable amount before the sessions commenced. Emma has been a privilege to be trained by – she is warm, approachable, professional, knowledgeable and just an all-round lovely person! I’m sad for the course to come to an end; it is hard to establish rapport and a close-knit feel amongst classmates on an online platform, but Emma has made it look easy and I felt supported and comfortable throughout the process…the process was seamless and the assessment day was carefully planned and went well! I cannot thank Emma enough for the course.”
Harriet Trayling
“I would really like to thank Emma and Dawn for this incredible course. Although it has been indeed a bit intense, the course was extremely well organised as it covered all the relevant material and just in 4 days we were ready to use all this knowledge in the practical assessment as mediators. Despite the challenges of the online learning, I personally feel that everything has been covered as professionally as it would have been in a normal face to face environment. I absolutely loved the fact that most of time was spent on practical and interactive activities as well as the fact that Emma and Dawn are absolute professionals in the area of Mediation but yet, they are extremely friendly and willing to assist. Thank you once again!!”
Daniela Arshinkova
“I have learnt a significant amount and the trainers have been very positive and supportive.”
Peter Borg-Bartolo, Doctor
"I had the absolute pleasure of attending the Workplace Mediation Conversion Course with Emma McAndry and Dawn Stainer. As facilitators I could not have asked any more from them - they were engaging, funny, supportive and best of all they gave us honest informative feedback as we practised our skills. I am looking forward to utilising the training and moving forward with my mediation career."
Laura Sieczkowski - Company Director
“Thank you very much for a wonderful course. I thoroughly enjoyed participating and found it of great interest and value. I hope to use this knowledge by actively engaging in mediation and look forward to any future courses that I attend. Thanks again.”
Adam Cohen, Lawyer
“These guys are good, very good, highly recommended. Great fun and very informative, thank you.”
Rob Gerrard, Construction Consultant, Hong Kong
Workplace Mediation - Client Testimonials
“The mediation was well run and really helped to facilitate an open discussion”
HR referrer from Allerdale Borough Council
“The service offered has been impressive with positive results. Most of all, you [Emma McAndry] are a brilliant mediator, with a great personality and extremely professional in your approach”
HR referrer from Preston City Council
“Communication between the mediators and the Directors of the Company was excellent throughout the mediation process, as was the communication from the mediators to our employees…
We had a specific problem to address regarding long serving members of staff. At the time, the Directors of the Company felt exhausted, demotivated and overwhelmed by the problem. Our ultimate goal was to find a resolution, stop the conflict and turn the employees involved into pro-active, positive team members in order for them to maintain their positions in the Company and order for the Company to ensure years of experience were not lost should the only resolution be via disciplinary procedures.
Throughout the course of the mediation all members of staff felt listened to and felt ready to re-commit and move on, we are developing this further with a Company restructure and required training, it is still early days but through the mediation process the Company moved forward without losing any of its valuable staff members and the original issues addressed.”
Company Director, Bolton
“Emma was fantastic from the initial contact. I appreciate Emma that you met with my colleague and I to discuss our requirements and then took all the arrangements from there, which made our lives so much easier!”
“Excellent communication at every stage.”
“I would without a doubt recommend Essential Mediation Solutions for mediation in the workplace. I am a big advocate of mediation as a process and Emma’s expertise and professionalism made this an excellent experience. Would not hesitate to use your services again."
Kathryn Leighton, HR Manager, University of Chester
“Mediation was completed virtually which I felt helped eased my anxiety. It was good that there were two mediators. Session was well structured and did not feel rushed.”
“I could not have asked for two more supportive mediators. Both Emma and Dawn were lovely, reassuring, and meticulous. Very accommodating and showed genuine desire to help and resolve issues. Thank you”
“Mediation is never an easy process to go through, but Emma and Dawn were very supportive and reassuring. If other mediators were as good as these too, then I would not hesitate in recommending mediation as process to resolve issues.”
Party - Northwest FE College
Civil and Commercial Mediation
“An excellent result, thank you.”
DWF
“The mediators were calm, positive and effective in getting to the key issues. In open session, the mediators achieved a good balance between probing and challenge, and support and respect. The dynamic between the two mediators was effective, with different and complementary styles.”
Board Member (Anonymous)
“Our client felt comfortable and informed throughout. The mediation ran smoothly with the ability to join different rooms allowing legal representatives to discuss as well as being together as a whole group. First experience of online mediation, went very smoothly. Felt secure in our confidential room and the transitions were effective and quick. The second mediator’s presence was really useful for this.”
Hugh James Solicitors
“It was a long and gruelling day for all parties...but with an excellent end result."
Livingstone's Solicitors
